Service Manager - Car Dealership Vaughan 2099344

Vaughan, ON

Job Title:  Service Manager

Location: Vaughan, ON

 

A Luxury car Dealership is looking for a Service Manager in Vaughan. Under the supervision of the General Manager, the position is responsible for customer retention and profitability by hiring, training, and measuring the performance of service staff and establishing customer focused service standards. The position is also responsible for ensuring that the daily inventory of technicians’ time is consistently sold to service customers.  

 

Duties & Responsibilities

 

  • Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
  • Prepares and administers an annual operating forecast and budget for the Service Department.
  • Assists service staff in setting goals and objectives and coaches employees to achieve goals.
  • Responsible to hire, train, motivate, coach and monitor the performance of the service staff. Ensures effective communication within the department and interdepartmentally.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Creates a customer focused environment and continuously strives to improve the customer satisfaction ratings.
  • Ensures that customer complaints are handled promptly and effectively and works closely with the customer to settle disputes.
  • Understands, keeps abreast of, and complies with federal and provincial regulations that affect servicing vehicles.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Develops, implements and monitors performance, systems and standards for the Service Department using appropriate reports, tracking systems, and surveys.
  • Provides product and training resources for service staff on a continuous basis.
  • Ensures staff understands and follows department policies and procedures.
  • Develops and implements a marketing plan which promotes new and repeat business.

 

Requirements: 

  • Excellent leadership and management skills
  • Excellent interpersonal, communication (verbal & written English) and customer service skills
  • Ability to build a customer focused team environment
  • Ability to build long-lasting and trusting customer relationships
  • Excellent problem solving skills in order to resolve customer issues
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines
  • Ability to maintain confidentiality of pertinent data
  • Valid Ontario driver’s license and clean driving abstract

 

Compensation:

  • Total compensation of $120,000 to $135,000
  • Full benefits
  • RRSP

 

 

The Benefits of Working for Us:

  • Automotive Partners supports you in your carrier advancement
  • Robust training and development programs
  • An award winning company
  • A dynamic busy shop, with lots of opportunity for growth.

 

Please Apply for immediate consideration

 

 

 

 



Keywords: Operations Manager, GM, General Manager, Store Manager, Supervisor, Dealer Supervisor,  Management, Auto Mechanic, Automotive Mechanic, Auto Tech, Automotive Technician, Auto Shop Supervisor, Shop Manager, Mechanics, Automotive Service Manager, Equipment Service Manager,Â, Ontario, ON, Kleinburg, Woodbridge, Brampton, Maple, Bolton, Nobleton, King City, Richmond Hill, Markham, Thornhill, Toronto, Newmarket, Mississauga, North York, Caledon, Markham, GTA

 

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