Customer Contact Agents Whitby 2106758

Whitby, ON

About Us:

Our organization is a professional outsource contact centre providing customer contact solutions to major Canadian corporations since 1992.  We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services.  We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.

About Your New Job:

If you are an energetic, self-motivated and sales-oriented individual looking to learn and develop in a lasting career in sales, we have immediate permanent full-time opportunities for people interested in marketing insurance-related products to existing customers.

As a member of our team, you will leverage the value of product information through direct customer contact in order to promote our client’s services.

The successful candidates will possess the unique combination of rapport-building, script adherence, and the persuasive ability required to quickly gather data, identify specific needs of existing customers, and inform them on product features offering the most value for them.

Your Qualifications:

  • Minimum 6 months in sales or client services (hotel services, retail, call centre or restaurants).
  • Excellent communication skills - both verbal and written
  • Professional demeanor, and stellar telephone etiquette
  • Able to perform successfully in a results-oriented environment
  • PC/keyboard literate, typing speed of 30+ words per minute
  • Able to navigate and follow established scripting with ease
  • Willingness to accept and apply constructive feedback

Your Benefits to Working with Us:

  • Full-time positions
  • Competitive compensation
  • $2/hr premium for bilingual (English/French)
  • Competitive compensation $14.25/hr
  • Progressive benefit plan after 90 days of employment
  • Paid and on-going first class product and sales training
  • A casual office environment
  • Professional growth & development opportunities
  • Easy access to public transportation  


  • WHITBY – Centrally located in Whitby with DRT and GO Transit at the door.

About Your Next Career Move:

If you are an energetic, self-motivated and service oriented with interest in becoming a team supervisor/leader and you have some experience - we have opportunities for quick career advancement.

For immediate consideration, please click apply and you will be directed to our website to complete the application process.


Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, Ontario, ON, Oshawa, Pickering, Ajax, Markham, Stouffville, Courtice, Bowmanville, Uxbridge, Port Perry, Scugog, Markham, Scarborough, North York, Toronto, Aurora, Newmarket, Port Hope


Optima Communications International Inc.

Optima Communications International Inc.

Our organization has reached new heights in recent years, since making our first call in April 1992, and with our business growing we are looking to add to this winning team at our third location.  At Optima, we offer a supportive, innovative, and performance-based work environment.  You will be encouraged to acknowledge and develop your personal and professional goals along-side our organizational objectives.            

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