Travel Consultant, Entry Level (1 Year Contract) Vancouver 2083986

Vancouver, BC

Travel Consultant, Entry Level (1 Year Contract)

Responsibilities:
  • Provide travel counseling support for travel to loyalty cardholders in an inbound call centre
  • Maintain a high level of customer service
  • Support callers with questions or inquiries about online bookings (processes, navigation, etc.)
  • Provide services based on client loyalty program rules and regulations
Requirements:
  • No travel background required – we provide full training!
  • Ability to work in a fast paced environment
  • Ability to resolve client concerns with a high level of customer service
  • Strong team player that is friendly, dedicated, and open to learning
  • Excellent verbal and written communication skills – French is an asset
  • Call Centre experience an asset
  • Flexible to work various shifts (weekends, evenings etc.,)
  • Must be available to start February 12, 2018
Virtual Worker Requirements:
  • Dedicated work space must be within own residence and that follows the ergonomic and safety regulations
  • Employee is responsible for supplying their own furniture; desk, file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
  • Employee must complete The Home Office Safety  and Ergonomics Assessment
  • Employee must complete and meet the requirements of the Virtual Worker Checklist
  • Employee must complete and meet the requirements of the Virtual Worker Policy and Schedule B “Additional Terms and Conditions for Home Based Workers
  • High speed internet capability with at least 01Mbps download/upload speed (no wireless or satellite ISP’s are permitted). Separate internet line aside from your home internet for personal use.
  • Must be located in the Greater Vancouver area

What we offer you:
  • $16.00 per hour
  • 1 year flex-time contract (February 12, 2018 – February 11, 2019)
  • 2 weeks of vacation
  • Numerous company lunches and events
  • Positive and diverse work environment, with an outgoing and collaborative team

In addition to Health and Dental benefits and group RRSP, we offer a competitive base salary and the possibility of pay for performance increases, and agent incentives. We also have travel benefits such as FAM trips and agency discounts, and, we offer advancement opportunities.

 We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach his/her potential.


 


 



Keywords: Travel Consultant, Travel Agent, Travel Customer Service Representative, Travel CSR, Travel, British Columbia, BC, Burnaby, Westminster, Port Moody, Richmond, Surrey, Coquitlam, Maple Ridge, Delta, Langley

 

HRG Worldwide

HRG Worldwide

Joining HRG opens a world of opportunity, literally.  As part of a global organisation that is not only still growing but always looking for opportunities to strengthen and expand the business, HRG people play an important role in our success.

In fact HRG people are our clear point of difference.  At HRG we take pride in working harder and going further to support our clients and their travellers.  We share a passion that can be felt at every level and which is evident in how we apply our depth of knowledge, resourcefulness and influence to provide real value.  We are a company that delivers above and beyond the call of duty for all our stakeholders. 

In return we reward our people with excellent benefits packages, international cultural exchange visits, recognition awards and staff hospitality events.  There’s also our commitment to training and development, ensuring every single member of our team has the right knowledge, skills and approach to continuously meet the needs of the business.

HRG: a company of choice

For many of our 14,000 employees, HRG is truly their company of choice.  Many of our people have been with us for over 25 years.  In fact some of our team joined the company almost 40 years ago. 

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