Front Desk Receptionist/Customer Service Representative Toronto 2097413

Toronto, ON

Job Type: Full Time - Regular
Relocation Provided: No
Education Required: Associates Degree, or equivalent experience
Experience Required: 1 - 2 Years
Travel amount: N/A

CARQUEST endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact CARQUEST Human Resources at 416-679-3016 HR-Canada@carquest.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Job Description


Responds to customer requests to place orders and/or determine the availability of parts and/or prices in a timely and efficient manner.

Essential Functions
• Welcome CARQUEST visitors by greeting them, in person or on the phone; answering or referring inquiries.
• Maintains security by following procedures, monitoring logbook and issuing visitors badge.
• Answers customer telephone orders in an efficient manner. Checks prices and parts availability upon request from customers.
• Performs accounting duties consisting such as credit entry, order entry and direct billing for shipments from other company locations.
• Researches inquiries and handles customer issues as needed.
• Documents over/shorts claims for research and resolution.
• Notifies customers regarding order fill discrepancies on “must have orders”.
• Re-keys “unknown orders”, identifying customer name, address and any other information necessary for proper billing and shipping.
• Orders product from existing distribution centers and manufacturers as needed for customers. Maintains special order file with follow up as necessary for billing invoices not received and proof of delivery to customer.

Required Skills
Minimum of 1 - 3 years of related experience.

Knowledge of Microsoft Windors ( Word, Excel, Powerpoint, Access).

Basic knowledge of some accounting procedures.

Must be detail oriented and have excellent math skills.

Must have well-developed interpersonal skills to deal with customers.

Must be detail oriented and have excellent math skills

 

CARQUEST Canada

CARQUEST Canada

CARQUEST Auto Parts is the largest automotive aftermarket parts provider with over 5300 locations in North America,  servicing both the do-it-yourself and professional installer markets.At CARQUEST we believe that our growth is achieved through the efforts of our people. We offer a competitive salary and benefits package, paid holidays and career development for our full-time team members.

Come Join Us!

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