Information Technology Operations Manager

Morrow, GA

POSITION:                                          INFORMATION TECHNOLOGY OPERATIONS MANAGER

DEPARTMENT:                                  INFORMATION TECHNOLOGY


Pay Grade 26

Minimum Salary: $86,043

Mid Salary: $107,556

Max Salary: $129,064

Purpose of Classification:

The purpose of this classification is to manage information technology infrastructure resources and assigned IT operations teams.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises, directs, and evaluates assigned staff: develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work: prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Manages assigned information technology projects and studies: defines scope of special projects and studies based on information needs; manages Tier 1 support for applications systems from project assignment through delivery; reviews and validates detailed functional, technical and program application specifications; supervises the creation of tests and/or test data;  and monitors implementation of test procedures and results.

Supervises systems, operations, and desktop support services:  maintains operating systems; serves as a liaison to outside vendor of operational systems; analyzes Support Center operations; identifies trends and metrics; observes and measures organizational performance against customer requirements; reviews and validates detailed functional, technical and program specifications; and recommends modifications to existing systems or development of new systems and support services.

Managed staff responsibilities include Virtual and Physical Environment Administration; Storage Area Networks (SANs); Networking Infrastructure; Telecommunication Systems; Windows/Linux Server Environments; Update/Patching Systems; Hardware Maintenance Schedules; Downtime Logs; Cyber Security of Infrastructure

Plans and schedules testing of Disaster Recovery Plan: reviews hardware and software requirements to ensure availability of network resources at all times; and develops and implements back up strategies.

Coordinate system implementation efforts for support requests:  ensures requests are completed on schedule and in the most cost-effective manner; coordinates system implementation across multiple departments.

Evaluates the impact of new or enhanced changes to software: conducts feasibility studies and cost benefits analysis; develops implementation strategies, including costs, alternatives and plans of action; participates in the planning and coordination of system implementations with the departments; schedules user area involvement; sets appropriate timetables; updates and coordinates user documentation and training of personnel; provides project status updates as requested.

Coordinates with business units regarding IT needs: optimizes utilization of existing software products; develops business cases for enhancing, upgrading and/or replacing existing applications; implements best practice methodologies for maintaining existing software; and advocates and monitors application change implementation

Participates in financial management and procurement activities: supervises and monitors budget/cost functions of technology alternatives; conducts Return on Investment analysis; recommends optimal technology to department Director and internal clients as needed; procures technology equipment and services; and ensures compliance with CCWA, local, state, and federal procurement policies, procedures, rules and regulations.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

Communicates with CCWA officials, supervisor, other CCWA employees, vendors, third party service contractors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional Functions:

Performs other related duties as required.


Minimum Qualifications:

Bachelor’s Degree in Information Technology, Information Systems, or a related field preferred; supplemented by seven years of progressively responsible experience in IT infrastructure systems, to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: None.

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all CCWA or departmental policies, practices, and procedures necessary to function effectively in the position.

Performance Aptitudes:

Data Utilization: Requires the ability to coordinate, manage, and/or correlate data.  Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.

Human Interaction: Requires the ability to act as a first-line supervisor, including instructing, assigning and reviewing work, maintaining standards, coordinating activities, and evaluating employee job performance.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations involving basic algebraic principles and formulas, and basic geometric principles and calculations.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.

ADA Compliance:

Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (25-50 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.  Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.


At CCWA, it is our policy to provide equal employment opportunities to all employees, including temporary employees, and applicants for employment based on qualifications, abilities, and merit. Therefore, CCWA prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to job advertisements, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.


DEADLINE:                                         OPEN UNTIL FILLED                       



Be the first notified of new relevant jobs