Operations Assistant- Contract Loading Toronto 2136423

Toronto, ON

Here at Goway, we believe that globetrotters from all walks of life deserve unforgettable travel experiences. 

Goway Travel has humble beginnings. Founder Bruce Hodge started the company in 1970, and it has grown into a bustling organisation with over 300 employees. Today, we are one of North America’s leading travel companies with offices around the world sending Globetrotters to over 100 exotic destinations in Asia, Africa, Europe, Central and South America, and Australia and the South Pacific. With growth comes expansion and the need for proven sales professionals to join the Goway team and help make the dreams of world travelers come true.

The Operations Assistant - Quality Control role will be responsible for handling the building, maintenance and quality control for all contracts, subsequent processing of all confirmations and documentation for reservations and in providing support to all other divisions in the company in regards to the information loaded in the reservation system.
Contract loading specifically is responsible for handling the building, maintenance and quality control for all contracts and for liaising with the product managers and other relevant staff on these contracts.

Position Title:  Operations Assistant - Quality Control 

    Location: Toronto Office

    Reporting to: Operations Manager 

    Key Responsibilities 

    1. In-house training will be provided on Goway’s Reservation system in order to build and maintain contracts.
    2. Oversee and provide Quality Control on Contracts loaded in the Reservation system.
    3. Troubleshoot problems/errors for all departments when an error ticket is created.
    4. Evaluate contract loading processes and work flows, making practical recommendations for process improvements and assist with implementing and validating any process changes.
    5. Reporting on errors.
    6. Liaising with other departments to optimize load and ensure Quality Controls.
    7. Simultaneously manage multiple projects with short deadlines.
    8. Any other functions deemed necessary by the Operations Manager.
    Experience, Skills and Abilities
    • Previous experience in Travel Industry in a Contract/Operations Role.
    • Highly detail oriented with the ability to concentrate on single tasks for extended periods of time.
    • Ability to read and interpret contracts and confirmations.
    • Ability to work to deadlines.
    • Excellent Math.
    • Proficient in Microsoft Office.
    • Ability to conduct Internet research.
    • Excellent verbal & written English communication skills (spelling and grammar is critical).
    • Ability to work independently and as a member of the team.
    • Maintains composure and objectivity in stressful situations and in dealing with multiple inquiries and varying management styles.

    The Goway Advantage:

    Goway Travel is a family company. We are as efficient as the largest corporations, but pride ourselves on our community atmosphere. Goway encourages inclusiveness, discovery, and innovation. We believe in giving back to the community around us with initiatives like Volunteer Days and coming together for social events.

    At Goway, we want to offer you the chance to sell exciting products that draw on your personal experiences and passions. As a Groups Coordinator, you won’t be peddling boring mainstream packages to the same destinations all year round. Instead, you’ll be connecting a group of Globetrotters to the most exciting destinations on the planet. As well, we’ll send you on familiarization tours to make sure you are expertly acquainted with the destinations and products you are selling. These tours are offered in addition to the competitive benefits afforded all our employees.

    We offer a competitive salary with an uncapped commission incentive, paid personal days, and ongoing training to ensure you stay up-to-date on the industry’s best practices and procedures. You will also be supplied with a comprehensive health benefits package, opportunities for discounted worldwide travel, and the chance to move up with the company and work with teams in different locations. Some staff members started as student interns and have become some of the top sellers in the company At Goway; we love to reward the best.

    How to Join the Team:

    If you want to create amazing trips for dedicated customers and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst.

    All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted.

    Let’s grow together. Apply to Goway today.



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