Customer Service & Project Coordinator Guelph 2141004

Guelph, ON

Customer Service & Project Coordinator
Employment Type: Contract
Location: Cambridge, ON
Compensation: Competitive salary and a benefit plan.

About Us:
We are a fast-paced information technology consulting firm located in Cambridge, Ontario. Our primary line of business is to design, implement, support, and maintain our customers’ technology infrastructure. We help our customers maximize their technology and eliminate technology pain. We believe that providing exceptional customer service and a positive customer experience is critical in a business, and vital to the success of our company. We pride ourselves on building strong relationships based on mutual trust and respect, both with our customers and our staff.

Job Description and Primary Responsibilities:
We are looking for an inspiring and motivated Service Coordinator to join our team. This person will be a multi-tasking, goal-orientated, customer service machine responsible for coordinating all aspects of the day-to-day activities of the Service department, primarily for on-site support and project-related tasks. This includes coordinating schedules with technical resources and sub-contractors, communicating with customers and following up on assignments. A portion of this role will include coordination of service with our Help Desk Supervisor.

Desired education and experience
Our ideal candidate will have:

  • Superb multi-tasking and prioritization skills
  • Amazing communication skills
  • Experience and passion for customer service
  • General knowledge of technology (previous IT-related experience an asset)

To be an effective team member you will have:
  • Exceptional customer service skills
  • A willingness and eagerness to learn
  • A positive personality and attitude
  • The ability to multi-task, adapt, and be flexible
  • Excellent verbal and written communication skills and a keen eye for detail
Preference will be given to candidates with Bachelor’s Degree, College Diploma, or equivalent

Interested applicants should apply today


Xylotek Solutions Inc.

Xylotek Solutions Inc.

We are a fast paced information technology consulting company located in Cambridge, Ontario, that achieved a ranking of 142 on the Profit 200 list in 2012. We were also awarded Business of the Year in 2013 by the Greater Kitchener-Waterloo Chamber of Commerce. Our primary line of business is to design, implement, support and maintain our customers’ technology infrastructure.


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