Bilingual Customer Service Representative - Facility Maintenance

Ottawa, ON

Bilingual Customer Service Representative - Facility Maintenance / Property Management

We are a leading Canadian integrated facility maintenance service provider. Our clients are Canada’s largest financial, property management, and retail companies who utilize our services for national reactive and scheduled maintenance and repairs, a streamlined national solution for billing and reporting, and top-tier service.

As we continue to grow, we're on the lookout for a passionate Bilingual Customer Service Representative to contribute to our success story.


About the position:

We are currently searching for a Bilingual Customer Service Representative to be part of our dynamic team. This person will report to our Account Manager and work as a part of a team to deliver great service to our large enterprise clients.

Training is preferred (not required) in the office in Milton, Ontario, but everything else is Work From Home!


A regular day for you would look like this:

  • Creating Forms
  • Managing Dispatch of Vendors
  • Responding to Service Calls
  • Sourcing External Contractors
  • Preparing Quotes for Clients



  • Completion of High School Diploma
  • Bilingual in English and French
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Computer savvy – experience using MS Office
  • Clear criminal background check
  • Experience working in Property Management or Facility Maintenance is a big plus!


Why Work Here:

  • This position can be performed entirely from home (in Canada!). We do however prefer training in the office in Milton, Ontario
  • Required to work 37.5 hours a week Mon-Fri, 8:30 am to 5:00 pm
  • Flexible start time
  • Job Type: Permanent, Full-time


Pay: $45,000.00-$55,000.00 per year



  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Work from home


Our Values:

  • One Team Mindset
  • Respect, Trust, and Integrity
  • Service Obsessed
  • Continuous Improvement


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