Technical Support Representative – Bilingual (French / English)

Montréal, QC

About us:

We are Hiring Help, a recruitment services company who bridge the gap between companies looking to hire and applicants seeking a job in their field. We specialize in the acquisition of qualified and skilled candidates to help our clients succeed in their businesses.


About the Hiring Company:

We are a large organization providing the best service on behalf of our incredible clients. Representing hundreds of Canadian companies including the largest companies in the country we strive to personalize service, customer care and technical care solutions.

We are looking to add full-time permanent Bilingual (French / English) Technical Support Associates to join our team in Montreal, Quebec. The Technical Support Associate will be responsible for managing all customer inquiries and respond to customer concerns while building exceptional rapport, identifying customer concerns, and resolving issues in a timely and professional manner.

Hours: Must be flexible to work rotating shifts based on the ongoing campaign.

Languages: Must speak clear and fluent French and English


In this position, you will:

  • Provide excellent customer service to incoming calls, emails, texts, and online chat customer inquiries
  • Aim to resolve customer issues on the first call and ensure the customer has a positive experience
  • Troubleshoot mobile technology, equipment, and system issues; educate and communicate customer regarding support options
  • Work responsibly with confidential customer information
  • Document and record customer data using company software


Ideally, we are looking for applicants:

  • Speak clear fluent French and English
  • Excellent verbal and written communication skills
  • Customer service oriented problem-solver
  • High School diploma or equivalent
  • Must be able to type 25 wpm
  • Strong computer skills
  • Must be flexible and available to work rotating shifts
  • Must be willing to participate in a criminal background check


What we can offer you:

  • Competitive salary based on your experience and skills
  • Full-time employment
  • Health and dental benefits
  • Bonuses
  • Advancement opportunities
  • And more perks!


Our recruitment team will review all resumes and reach out to applicants who are qualified for the role. 

Good luck!


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