Night Auditor - Rocky Mountain Lodge Summer Experience

Jasper, AB

WE ARE HIRING FOR 2020 AND ANTICIPATE OPENING IN MAY. We are keeping an eye on COVID crisis, but in the mean time we are scheduled to open May 14, 2020. 

Why Apply?

Everyone has the Canadian Rockies on their bucket list! This is your chance to move to Jasper National Park this summer where you will learn, earn, explore amazing places with awesome new friends and save money for your next adventure in the fall!

Sunwapta is a semi-remote Mountain Lodge located 53km south of downtown Jasper. It’s a very unique experience in that all 45 of our staff live on property in inexpensive staff housing (under $150/m). There is an unparalleled sense of family.

The lodge features both cabin and lodge style accommodations catering to mid - upper end clientele. We have won consumer rating awards from both TripAdvisor and Booking.com. We are ranked #4 on TripAdvisor for Jasper, have a rating of 8 on Booking.com, 4.2 on Google reviews, and 4.4 as an employer on Indeed. The restaurant has won TripAdvisor's Certificate of Excellence for many years :)

We are open from May to October, so it's the perfect time to explore the Rockies, learn new skills, bank some money and be ready for fall. 
 

General Characteristics

Reporting directly to the Director of Sales and the Restaurant and Resident Manager, the position of Night Auditor is responsible for night reconciliation of all revenue based transactions in addition to data pooling mechanical information, labour information, and other information as required. It is a Front Desk Position, and while taking reservations are light, customer service and helping guests is always a priority. The position shift is from midnight to 730am, six days per week. 

There are security duties to ensure the enjoyment and general safety of the main lodge, guests, and staff. This role requires you to work without supervision and to have a fundamental understanding of how to balance daily cash outs, trouble shoot Microsoft Excel formulas, problem solve, and a good ability to learn new software and computer operations.

 

Specific Accountabilities / Know How

  • Knowledge of reservation system operations
  • Reservation taking and bookings
  • Check-ins and outs
  • Promptly answer phones with friendliness and courtesy
  • Reconciliation of all non-cash envelopes for all depts.
  • Reconciliation of US exchange – All Depts.
  • Adjustments to all over rings, over/short, refunds
  • Cross referencing of all till tapes 
  • Procedures for time cards and labour reports
  • Procedures for all category reports
  • Procedures for preparing of CC deposits
  • Procedures for all company charges and tour operator charges
  • Procedures for all black book entries
  • Internal Audit for all entries made.
  • Confirmation of all maintenance, cabin, and maid reports
  • Procedures for posting invoices, tour charges, bank deposits, & charge cards
  • Notifying supervisors of all discrepancies
  • The operation and closing procedures of all trans select machine
  • Insure all back-ups are complete

 

Security

  • Ensuring Main Lodge is secured and locked down and empty of employees
  • Monitoring any evening cleaning staff
  • Timely lodge perimeter security checks
  • Handling customer complaints, requests, and concerns 
  • Monitoring staff accommodation
  • Execution of all guest rooms wake up call requests

 

Human Relations

  • Dealing with customers and guests with a friendly and courteous manner
  • Good communications with ending and starting shift personnel
  • Respectful relations with all other resort staff

 

Apply today!

 

Sunwapta Falls Rocky Mountain Lodge

Sunwapta Falls Rocky Mountain Lodge

Sunwapta is located 53km south of the small mountain town of Jasper. We’re literally in the heart of the National Park, right on one of the most scenic drives in the world, the Icefields Parkway. It’s an ideal setting for those looking to be surrounded by awe inspiring nature with access to amazing natural attractions, hikes and more.

Being semi-remote is part of the magic for those who join our team. Everyone lives right on property so we’re like a big family with unparalleled sense of friendship and camaraderie as you join 40+ others in an incredible summer adventure. To help you on your journey we have Destyni, our community builder and Staff Experience Manager. Destyni coordinates daily activities to help you get to know each other outside of work. Activities range widely from team building, to fun activities, to experiencing the Rockies together. She does quite a bit more too (read it here).

We provide very inexpensive accommodation at under $150/m which you can read about in our FAQ and Housing Agreement. Once you’re hired, we’ve made it easy for you to simply pack your clothes and come out.

But first, you need to apply and get fully informed!

 

Get More Info on Working at Sunwapta Falls!

Sunwatpa is ranked #4 of 22 Hotels in Jasper National Park on TripAdvisor, have won the Trip Advisor Certificate of Excellence many times (both hotel and restaurant), recently received the Booking.com Guest Review Award, have won AHLA and AAA awards and have a 4.4 star rating as an employer on Indeed.

The best place to start is by reading our FAQ and Staff Housing Agreement. These documents provide answers to the most common questions and help you understand our values and goals for our clients and staff. Another great way to get a feel for who we are is to read what customers have said! Check out TripAdvisor, Booking.com and Googleand check Indeed reviews from past staff.

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