Inside Sales Representative (Montreal)

Montréal, QC

Job Summary

The Inside Sales Representative will be responsible for a variety of functions ranging from post-sales process management, showroom management and support, and inside sales. This position involves cold calling new potential clients, client business referrals, or web leads. Provide prospective customers with all services offered, and will be managing customer-based questions/inquiries and work with customers to create solutions for their needs and consult through the sales process. The ideal individual must be motivated, enthusiastic, organized, well-spoken, and eager to close sales and increase revenue. The goal is to contribute to the overall operational efficiency and provide superior customer service experience to the best of your abilities.

 

Essential Job Functions

 Inside Sales

  • Act as the first point-of-contact by greeting and welcoming customers/visitors and offering assistance for unsolicited walk-in customers
  • Understand the customers’ projects and provide suggestions or walkthroughs of product offering
  • Have a strong breadth of product and service knowledge, be able to answer questions and describe features and benefits of products
  • Handle all sales requests that would not require home visits
  • Cold calling; making multiple outbound calls to potential clients
  • Researching potential leads from business directories, web searches, or digital resources
  • Creating and maintaining a list/database of prospect clients
  • Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
  • Building pipelines with channel partners and team members to close sales
  • Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Closing sales and working with client through closing process
  • Answering inbound customer sales calls
  • Handle reception duties and maintain relationship with customers in person, over the phone and via email to ensure an exceptional customer experience
  • Maintain a high level of customer service through professionalism, diplomacy, and sensitivity that depicts the company’s values
  • Relay customer quality improvement suggestions for company services

 

Customer Service & Administrative 

  • Ensure follow-up on accounts and leads given to Territory Managers
  • Ensure customer information is logged and properly tracked in Salesforce
  • Proactively attend to customer complaints in a professional manner;
  • Ensure the adequacy of sales-related materials (e.g. supplies, samples, swag)
  • Manage showroom and ensure presentable, clean etc for customers
  • Coordinate in showroom training & events
  • Manage Tours & Training schedule
  • Additional duties and responsibilities as assigned

 

Job Requirements

  • College Diploma or equivalent
  • Minimum 3 years’ experience in outbound calls, inside sales experience, or related sales experience preferred
  • Previous experience with building materials or construction preferred
  • Comfortable making cold calls and talking to new people all day
  • Persuasive and goal-oriented
  • Eager to expand company with new sales, clients, and territories
  • Knowledge of sales process from initiation to close
  • Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client, and superior customer service skills
  • Demonstrated ability to analyze and interpret the needs of the customers and offer appropriate options, and solutions, as required
  • Proactively solve customer complaints with a sense of urgency and follow up while observing sensitivity, diplomacy, and professionalism at all times
  • Excellent interpersonal skills that allows one to work effectively in a diverse and dynamic environment
  • Must be a self-starter, self-directed, organized, detail-oriented and have ability to handle multiple tasks simultaneously
  • Ability to adapt to information regarding product innovations, competitors, and market conditions
  • Must be able to maintain a high level of product and service knowledge and communicate that knowledge effectively to customers
  • Demonstrated time management skills
  • Bilingual (French-English) with excellent verbal and written communication skills; he ability to call, connect and interact with potential customers
  • Strong computer skills, including office programs (Outlook, Excel, Word, Powerpoint) and CRM/Salesforce experience preferred
  • Ability to work individually or as part of a team
  • Must have a vehicle with a valid driver’s license

 

Working Conditions

  •  Operation of desktop computer and peripherals
  • Extended periods of sitting
  • Interaction with internal staff, dealers, management, customers/clients, and the public at large
  • Working in a busy office environment with frequent interruptions
  • Occasional overtime

 

Marvin Canada

Marvin Canada

Marvin is a family-owned and operated cedar and lumber company, founded by George G. Marvin in 1912, in Warroad, Minnesota - just 6 miles from the Canadian border.

We are a premier manufacturer of made-to-order wood, wood-clad, and fiberglass windows and doors. Offering unparalleled value with craftsman-quality construction, energy-efficient technology, and the industry's most extensive selection of shapes, styles, sizes, and options.

Marvin Canada has a national showroom, service, and warranty coverage across the country. We also work closely with several authorized window and door dealers in Ontario, Newfoundland and Labrador, New Brunswick, Prince Edward Island, British Columbia, Saskatchewan, and Manitoba.

At Marvin, we always strive to find better, more sustainable ways to enrich people's lives and the space where they live, work and play. 

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